helping others

I am someone who is a firm believer that even though your number one person is you and your number one goal in life is to be happy, you should still do all you can do to make those around you happy as well. I believe the first step in one's life is to understand how to make yourself happy, and not just physically. Emotional stability and happiness is always something that needs to be kept to par as well!! :)
I work in the hospitality industry. This is where I feel most at home. I LOVE travelling. I love when I travel, that I have a good time. And, we all know the people who help you during your travels are the one's who can make it amazing or turn it tinto you worst nightmare. It's just like my philosophy, "don't f with the people who f with your food." "Don't f with the people who f with you travel plans!" I cannot tell you how many times people have complimented/praised me for my warmth and caring attitude and doing whatever I can to ensure his or her stay is the best! It makes me happy when people recognize this, but it makes me happier when I realize I was just trying to help. I'm not going far out of my reach to be a helpful, pleasant person. That's just who I am. I've realized that even people who assume they have to be stern and firm end up softening up whenever their around me. You're more likely, with me anyway, to get what you want by being nice, honest, and fair. People who use fear to encourage me to do something, especially if this person is taking advantage of me and my abilities, then I don't cave in. I can be just as stubborn and heard headed as you.

I just realized how off topic I got with those last couple of sentences haha. Anyways. What struck this urge to write in my blog is the fact that a woman commented on her online survey that she was incredibly appreciative of the fact that I helped her find directions to the closest Toyota center, took her reservation, and left it with the next shift to give her because her car was acting up. This is something I would have done for anyone, and it made her day so much brighter because I actually cared enough to help her. Most hotels, you've got to admit, won't do these kinds of things. I'm not saying I don't have anything else to do around here, I do. I know hotels can be incredibly busy, but in order to ensure that business (which is needed to stay afloat) is a caring staff that will help make sure the stay is one that he or she would want to come back to. I cannot tell you how many times I've had our guests tell me this is the best hotel they've stayed at not only because it's clean, spacious, and like-new, but the customer service that they recieve is wonderful! We get mentioned by name in our surveys, which is always heart-warming. I myself have recieved a letter from Bill Marriott himself thanking me for the wonderful work I've done in my time here.

I cannot emphasize how much I love my job and how greatful I am to be a part of a company so outstanding like this one. Not only that, but I am so greatful that my mind is open along with my heart and I'm willing to help and do hospitable things for people who are willing to accept.